How to Log on:

1 – Click the button above or click here to launch the portal login page.

2 – In the username and password fields please enter the username and password provided to you by staff at Independent Rx.

3 – Once completed you should be taken to the main screen.

How to search a Patient/ resident profile:

To search for a patient/resident on Web Connect:
1 – Log onto Web Connect. From the main screen select the “Patient search” link.

2 – You should see your facility listed in the “facility” section at the end. Type in a few letters of each first and last name of the patient you’re trying to locate and press “Search Patients”

3- You will be taken to their profile page.

How to navigate a Profile Page:

Help with navigating the seven tabs in a patient’s profile:

1 – Patient Information: This tab will hold all of the demographic information we have entered into our database for your patient/ resident. If there were ever any discrepancies, please send us a fax with any info we would need to update on our end.

2 – Payment information: This tab will hold the insurance information we have entered into our database. If an insurance is going to change, you can send us the information from this page. You can also just fax a copy of the card that is going to become active. When submitting a new insurance to us via Web Connect, please make sure to type in all four (4) processing numbers needed to bill pharmaceutical coverage. (bin, pcn, ID, and rx group (if available)) Some cards will not have an Rx Grp or group.

3 – Allergies: This tab will hold all of the allergies we have in our database for your patient/resident. To update an allergy, please type the name of the drug allergy into the “allergy description” field and press “submit new allergy” when completed. We will receive a notification in QS1 to update the allergy. When we have completed the update, it should reflect in Web Connect.

4 – Medical Conditions: This tab will hold all of the ICD-10 medical conditions, or older ICD-9 conditions we may still have in our database for your patient/ resident. To update a new condition, please type in the patients new ICD-10 code into the “Medical Condition Description field. Press “Submit Medical Condition” when finished. When updated in our database, QS1, the new medical condition should be visible in Web Connect.

5 – ADT: This tab will hold the admission and discharge information for your patient/resident. *note: this information will just reflect a patient’s/resident’s first day of admission and their final day of admission. This information will not reflect leave of absence. IE: hospital stays, vacations, or any other time not permanently discharged from your facility.

6 – Ancillaries: This tab would hold any ancillary orders on file for your patient/ resident. As most patients/ residents ancillary information is maintained by staff at the facility, you should expect this section to commonly be bare. You will likely not have any need for this tab.

7 – Medication Profile/Refills: This tab will contain all of the orders we have in our database for your patient/ resident. From this screen you can observe and take action on many things. This tab will allow you to:

a) View a patient’s/ residents orders

b) Check any potential drug interactions

c) Send a note to the pharmacy, either general for the resident, or specifically about any medication order.

d) View / print drug monograph information

e) View/ print a single patient’s/ resident’s MAR (M090) and PO (A061) reports          *Note: to print MAR or PO for the entire facility please see our Work Aid titled “Print Reports”

f) Refill an order ***NOTE*** any order on the profile that is indicated with “FILL LIST ITEM” has been indicated as such to suggest that it is on “cycle fill” or “auto refill”. You should not ever have to manually refill an order indicated in this way. Please call us at (937) 610-3051 if you have any questions or concerns.

Medication Profile/ Refills Continued in detail

a) View a patient’s/resident’s orders: each order should contain all pertinent information form the main “Medication Profile” screen. However, for a more detailed description press the “View/Print Prescription Info” button at the bottom right of each order to review the information thoroughly. This information will be a direct reflection of the information we have entered into our database for the order faxed over to us by the facility/ doctor. If there were ever any discrepancy please call us at (937) 610-3051 to discuss.

b) Check any potential drug interactions: to check a potential drug interaction, select the drug from the patient’s profile that you are curious of another drugs interaction with. This example we will use warfarin 2mg on our test resident. At the bottom left of the drug order you will see “check interactions” press that button.

Next you will see a new screen prompting you to enter an “interacting drug name”. Either brand or generic name will work. You will then have to select a strength from the drop down menu. After selecting the strength you will be able to see if there is any potential interaction or “no interactions found” in the same screen you selected the “interacting drug name”

c) Send a note to the pharmacy: to send a general note (not specific to a certain order) to the pharmacy in regards to your patient/ resident.

First press the large “send note to pharmacy” at the top right of the “Medication Profile/ Refills” screen

Then in the fields provided, please fill out your subject, return phone number, and message. A notification will be triggered in QS1 and staff at the pharmacy will take the needed action, and call back with any needed updates or information (if needed)

To send a specific note in regards to a order (such as D/C, change, or hold order) first locate the order on the “Medication Profile” that is in need of notation. (We will again use Warfarin 2mg as an example) Then select “Send Note to Pharmacy” located at the bottom of the specific order.

Then in the fields provided, please fill out your subject, return phone number, and message. A notification will be triggered in QS1 and staff at the pharmacy will take the needed action, and call back with any needed updates or information (if needed)

d) View / print drug monograph information: to view or print a drug monograph, find the order with the drug in question and select the “View monograph information” button at the bottom of the order. From there you can print or save any needed information.

e) View/ print a single patient’s/ resident’s MAR (M090) and PO (A061) reports: To view or print a specific patient/ resident’s  MAR and PO reports, first select the “Patient Reports” button on the “Medication Profile/ refills” screen.

This will take you to the “Patient Reports” screen

From here, to View or Print a MAR for your specific patient/resident, select the drag down menu under the “MAR, PO and Psychotropic Forms” and select the form “M090”- 30 day MAR. ***Please neglect the selection of the M075- 30 day MAR as it’s a default and cannot be removed. Then select the beginning date from the pull down menu and press “Request Report”

Once the report has been successfully completed, it will be available to print from the reports screen

Press “View Report” when ready to view or print the report. The MAR will open in a new tab.

From here, to View or Print a PO for your specific patient/resident, select the drag down menu under the “MAR, PO and Psychotropic Forms” and select the form “A061”- Physician’s Order Form.Then select the beginning date from the pull down menu and press “Request Report”

Once the report has been successfully completed, it will be available to print from the reports screen

Press “View Report” when ready to view or print the report. The PO will open in a new tab.

f) Refill an order ***NOTE*** any order on the profile that is indicated with “FILL LIST ITEM” has been indicated as such to suggest that it is on “cycle fill” or “auto refill”. You should not ever have to manually refill an order indicated in this way. Please call us at (937) 610-3051 if you have any questions or concerns.

****NOTE***** to execute refills most effectively, I would recommend not requisition refills from the “Patient Profile/ Refills” section as it is a lengthy process compared to the process described in our other Work Aide titled “How to Request Refills” Please refer to that document for any additional questions on refills.

To request a refill from the “Patient Profile/ Refills”  screen, first find the order(s) in need of refill and then check the “Refill” box at the upper right corner of the order window

If you would like to print a list of refills requested, it is very important to select the “print refills list” button before pressing the “submit refills” button. Once submitted, you will be unable to print a review sheet for any refills already requested.

THEN

Once “Submit refills” is selected you will have to confirm the request. Once confirmed, the request will be sent through to the pharmacy to be refilled

How to Request Refills

To request refills in Web connect, begin by pulling stickers as you may normally do. Once your refill sheet is full of any needed refills for your shift, log on to Web Connect.

From the main screen you will select the option “Refill prescriptions by RX #”

From this screen you may either

a)If you have a scanner attached to your computer: scan each barcode slowly with your scanner. As the scanner picks up the RX# from the barcode it will add the RX# into the “Rx Number” field

OR

b) Manually enter in each RX number into the “Rx Number” field

Then press “add Rx” to add it to your refill list

***NOTE*** any order on the profile that is indicated with “FILL LIST ITEM” has been indicated as such to suggest that it is on “cycle fill” or “auto refill”. You should not ever have to manually refill an order indicated in this way. Please call us at (937) 610-3051 if you have any questions or concerns.

Once all of your refills have been scanned or typed into the “RX number” field, you will have the opportunity to “Print Summary” of the requested refills. ***NOTE**** Once submitted, you can no longer go back and print the summary after. Best practice if using this system is to print the summary and staple it to your sheet you have the pulled stickers on. The “Print Summary” will act like a fax confirmation page.

When ready, press the “Submit” button to send the refills to the staff at the pharmacy.

The Staff at the pharmacy will receive the notation and begin the refill process.

*****Note***** In this example we used just one patient. This system will function with multiple patients/ residents with multiple orders.

Please also feel free to maintain Faxing refill request sheets to (937) 610-3048

Call us at (937) 610-3051 with any questions or concerns.

How to Print MAR for the facility

To print MAR (M090) forms using Web Connect, begin by logging on. From the home page, select the “Facility Reports” button under the “Reports” tab

****note**** from the reports screen you can select “Patient Reports” to print MAR or PO sheets for an individual patient/resident. If you would like more info on how to print/view MAR reports for the individual, please view our Work Aide titled “How to navigate a Profile Page. Point “E” under “medication profile/refills continued” will go into the details of this process.

Once in the “Reports facility” page, use the drop down menus to select 

1. Your facility (if not preloaded)
2. Under the “MAR, PO, and Psychotropic forms” menu select “M090 30 day MAR” **note**Please disregard the “M075 30 day MAR” as it is a default that cannot be removed
3. Select the “start date” for the MAR to begin on
4. Then press “Request Report”

5. If you would like to View/ Print a MAR for a select date range, uncheck the box reading “30 day report”

6. From there you can generate the MAR for only the specified date range desired

7. Once successfully generated, your MAR will be available to view. Scroll to the bottom of the page to see your recently requested report. Press the “view report” button and the MAR will open in a new window.

How to Print PO sheets for the facility

To print PO (A061) forms using Web Connect, begin by logging on. From the home page, select the “Facility Reports” button under the “Reports” tab

****note**** from the reports screen you can select “Patient Reports” to print MAR or PO sheets for an individual patient/resident. If you would like more info on how to print/view MAR reports for the individual, please view our Work Aide titled “How to navigate a Profile Page. Point “E” under “medication profile/refills continued” will go into the details of this process.

Once in the “Reports facility” page, use the drop down menus to select 

1. Your facility (if not preloaded)
2. Under the “MAR, PO, and Psychotropic forms” menu select “A061 Physician’s Order Form” 
3. Select the “start date” for the PO sheets to begin on
4. Then press “Request Report”

5. If you would like to View/ Print PO’s for a select date range, uncheck the box reading “30 day report”

6. From there you can generate the PO’s for only the specified date range desired

7.Once successfully generated, your PO sheets will be available to view. Scroll to the bottom of the page to see your recently requested report. Press the “view report” button and the PO’s will open in a new window.

How to check Delivery Status on an order

To check the status of an order expected to be delivered using Web Connect, first log on and select the “Delivery Status” button under the “Orders” tab on the main screen

After “Delivery Status” has been selected, use the drop down menus to select

1. Your facility (if not preloaded)
2. Select the date range of the expected delivery
3. Press “update”

Once the “update” button is selected for the date range in question, the delivery information in our database will be available to read.

The section reading “Consolidated Delivery Sheets” will contain all orders that were sent from the pharmacy and received by your facility within the specified date ranges

The section reading “Delivery Exceptions Report” will contain all orders that were requested by the facility, but were either unable to be delivered or are ready to be delivered, but have not been received yet at the facility.

This example shows a Vit B complex that is not in stock and will be delivered the following delivery date

This example shows a Warfarin Rx that has been requested and filled. It is ready to be delivered. However, it won’t leave our building until the next nightly delivery (unless a stat is necessary for the patient/resident)

If you have any questions or concerns please call Independent Rx at (937) 610-3051

How to send basic note to the Pharmacy via Web Connect

To send a general note to the staff at the Pharmacy using Web Connect, begin by logging in. From the Main screen, select the “Contact the Pharmacy” button under the “Pharmacy” tab

Once selected, please fill out the fields required. When finished press the “Send Note to Pharmacy” button.

*****NOTE***** The communication will be received by the Pharmacy. However, there is no way for the Pharmacy staff to communicate back to you at the facility through Web Connect. If the matter at hand is an urgent need, or a need that requires returned communication, please call us instead at (937) 610-3051